Returns & Exchanges

At Shomi Official, we want you to love your fashion finds, which is why we offer a hassle-free 30-day return policy for all unworn items with original tags attached. If your purchase isn't a perfect fit, our streamlined process ensures a quick exchange or a full refund to your original payment method.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Place the items in their original packaging, ensuring all Shomi Official designer tags are intact and the garment is in its original condition.

3

Label and Ship

Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized courier location.

4

Quality Check and Refund

Once our warehouse receives and inspects your return, we will process your refund or ship your new exchange size within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing