Frequently Asked Questions

Everything you need to know about shopping with Shomi Official.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real-time.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging. Simply visit our returns portal to initiate a request.

Do you ship internationally?

Yes, Shomi Official ships to over 50 countries worldwide. Shipping costs and delivery times vary depending on your location and are calculated at checkout.

How do I find the right size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

Are your materials sustainably sourced?

At Shomi Official, we prioritize ethical production. Over 70% of our current collection is made from organic cotton or recycled polyester to reduce our environmental footprint.